Shipping policy

Shipping Policy

Last Updated: Feb 12, 2026

At Hit Box Sports Cards, we are committed to processing and shipping orders promptly and securely. Please review the following information regarding our shipping practices.

Order Processing

  • Orders are typically processed within 1–3 business days, excluding weekends and holidays.

  • Subscription boxes ship according to the monthly schedule posted on our website.

  • During high-volume periods, including major product releases and holidays, processing times may be extended.

A shipment confirmation email, including tracking information, will be sent once your order has been dispatched.

Shipping Within Canada

We ship across Canada using trusted carriers such as Canada Post, UPS and other reliable delivery services.

  • Shipping rates are calculated at checkout based on destination and package weight.

  • Free shipping is available on orders over $200 CAD (before taxes) within Canada.

Delivery times may vary depending on the shipping method selected and the recipient’s location.

Shipping to the United States

We proudly ship to customers throughout the United States.

  • Shipping rates are calculated at checkout and free shipping is available on orders over $200 CAD (before taxes).

  • We strive to minimize additional costs; however, customers are responsible for any applicable state taxes or duties imposed by local authorities.

  • Hit Box Subscription and One-Time Boxes are shipped with a bulk importer to avoid tariff and clearing fees.  To achieve this, US orders are shipped once or twice a week. 

Delivery timelines may vary depending on location and carrier processing.

International Shipping

We ship to most international destinations.

  • Shipping rates are calculated at checkout.

  • Delivery times vary depending on destination and customs processing.

  • Customers are responsible for any import duties, taxes, brokerage fees, or customs charges required by their country.

Subscription Shipping

Subscription boxes ship on a monthly basis in accordance with our published schedule.

  • Billing occurs automatically based on your subscription cycle.

  • Orders containing both subscription products and in-stock items ship together on the subscription schedule.

If immediate shipment of in-stock items is required, we recommend placing separate orders.

Tracking and Delivery

Tracking information is provided once your order has shipped. Please allow time for tracking updates to appear in the carrier’s system.

If a package is marked as delivered but cannot be located, customers should first contact the shipping carrier to investigate.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to:

  • An incorrect or incomplete address

  • Refused delivery

  • Failure to collect the package

Additional shipping charges may apply to resend the order.

Lost or Damaged Shipments

If your order arrives damaged:

  • Please contact us within 5 days of delivery.

  • Provide clear photos of the outer packaging and contents.

If a shipment appears lost:

  • Please notify us within 7 days of the expected delivery date.

  • We will assist with initiating a carrier investigation where applicable.

Contact Information

For any questions regarding shipping, delivery timelines, or subscription schedules, please contact:

info@hitboxsportscards.ca