Frequently Asked Questions
Answers to the most frequently asked questions we answer.
Questions about custom printed accessories?
Learn about our custom products and how we can make them perfect for you!
What exactly is 3D printing?
3D printing is another name for additive manufacturing, essentially building an object with the layered addition of material.
The accessories we make are created using FDM technology - Fused Deposition Modeling. It's a process where plastic filament is melted into an extremely thin stream, built up in layers until the object is created, and then cooled in place creating a rigid plastic product.
Can you print in any colour?
Not exactly. The colour of the end product depends on the colour of the filament you start with. The process doesn't change the colour.
The colour swatches on the site are matched to the filament manufacturers colour palette but differences in monitors, pigment batches, etc, means that the colour is an approximation. Exact colour matching isn't something we promise, and we can't do exact matches to team colours.
How long does it take to get my order?
Since all of our products are custom, they are all print-on-demand. Depending on how busy we are your order could print the same day, or a week or two later.
If we expect a longer than usual delay we will notify you when the order is expected to print.
If we ever get too backed up with orders, we will halt sales on custom printed products until the queue is cleared.
Can I return/cancel a custom order?
You can cancel any custom order up to the point where printing has started. Once printing has started the material and time is already invested so we cannot accept returns or cancellations.
How durable are 3D printed products?
3D printed plastics are thermoplastics, meaning that they melt at reasonably low heat levels, this is required for the printing process to work. The plastics we use melt at roughly 180-230C.
Thermoplastics can soften or warp at temps over 50C so don't leave them in a hot car in the summer, otherwise they are quite resilient. To reduce shipping weight and cost, these products are printed partially hollowed which is normal for 3D printed objects. This generally doesn't affect the durability but you might be surprised at how lightweight they are!
What is PLA+? What is PETG?
These are the two plastics we primarily use.
PLA+ is Polylactic Acid, and the '+' indicates a higher-than-normal grade which is more durable and temperature resistant than standard PLA. PLA is derived from vegetable starches and has a relatively low environmental impact. It has an excellent finish and dimensional stability so it is used for most decorative items.
PETG is Polyethylene Terephthalate Glycol, and don't even try to pronounce that. PETG is a more flexible plastic, and it is much more heat resistant and durable than PLA. It has extremely strong bonds between layers so it is used in places where PLA may be too brittle, or for products that may experience high loads or extended loads such as wall hangers.